Refund Policy

PayEat/Mealzo Refund Policy

This website is powered by Mealzo. Mealzo provides our website and partners with PayEat to process your online order transaction. In the unlikely event that a refund is necessary, our comprehensive refund policy provides clear and concise guidance on our procedures.

To ensure transparency and ease of understanding throughout the refund process, please explore our detailed refund policy below.
 

1. Contact Information for Refund Requests:

• Customers who need to process a refund can contact PayEat Customer Service on 03301133463 or send an email to payeat@mealzo.co.uk.
• Alternatively, customers can reach out to Mealzo Customer Care through live chat, available from 9:30 AM to 9:00 PM, 7 days a week.
   

2. Refund Eligibility:

Refund requests will be considered in the following circumstances:

• Incorrect or incomplete order fulfilment
• Unauthorized transactions or charges
• Technical errors that result in payment issues
• Any other genuine reason deemed appropriate for a refund
   

3. Refund Procedure:

Within 14 days of the transaction date, please contact PayEat or Mealzo Customer Care to initiate the refund process. When submitting your request, provide us with the following information:

• Order number
• Transaction amount
• Clear explanation of the reason for your refund request

Our customer service team will review your request and, if eligible, initiate the refund process.
 

4. Refund Methods:

• Refunds will be processed using the same method as the original payment.
• Depending on the payment method and financial institutions involved, it may take 5-10 business days for the refund to reflect in your account.
   

5. Refund Denial:

• PayEat reserves the right to deny a refund if the request is not made within the specified timeframe or if the transaction does not meet the eligibility criteria.
• Refunds may be denied if the customer fails to provide necessary information or if the request is deemed fraudulent.
   

6. Customer Responsibility:

• Customers are responsible for providing accurate information and collaborating with the customer service team during the refund process.
• Providing incorrect information may lead to the denial of your refund request.
   

7. Refund Policy Updates:

• PayEat reserves the right to modify or update this refund policy at any time without prior notice. Customers are encouraged to regularly review the policy to stay informed about any changes.
   

By using PayEat and Mealzo (whether now or in the future), you agree to be bound by this refund policy. If you have any questions or concerns, please contact our customer service team using the contact details provided.